Why do it?
Waiting until something breaks is the most expensive way to handle technology. When systems go down during critical moments, you lose time, money, and credibility. Ongoing Support & Maintenance flips that equation by proactively monitoring your systems, handling updates, and catching small problems before they become expensive emergencies.
What do we do?
System Maintenance & Updates
- Performance monitoring and optimization
- Database maintenance and cleanup
- Backup verification and disaster recovery testing
- Regular platform updates and security patches
Proactive System Monitoring
- Regular health checks of all integrated systems
- Performance monitoring and bottleneck identification
- User adoption tracking and optimization recommendations
- Monthly system health reports with key metrics
Priority Technical Support
- Quick response to system issues and user questions
- Remote troubleshooting and problem resolution
- User support for software questions and training needs
- Emergency support for critical system failures
Ongoing Optimization
- Regular review of workflows and processes for improvement opportunities
- New feature evaluation and implementation
- Integration enhancements as your business evolves
- Automation expansion and refinement
Marketing & Website Support
- Website content updates and maintenance
- Email campaign setup and management
- Marketing automation configuration
- Social media integration and management
Business Growth Support
- New user onboarding and training
- System scaling and capacity planning
- Evaluation and implementation of new tools as needed
- Technology planning for business expansion
How much does it cost?
Hourly Pricing – Support is available both hourly and through monthly retainer packages that give you priority response times and cost savings. Choose the option that fits your needs—pay as you go for occasional help, or lock in a monthly rate for predictable budgeting and faster response when issues arise.
Hourly Support:
- $125/hour for ad-hoc support requests
- Response within 24-48 hours during business days
- Emergency support available for critical issues
- No minimum commitment required
Monthly Retainer Benefits (Optional):
- 10-hour packages: $1,125/month (save $125/month)
- 20-hour packages: $2,250/month (save $250/month)
- Hours roll over but expire after one month
- Priority response times (2-4 hours during business days)
- Monthly system health reports and optimization recommendations for use of unused hours
Emergency Support:
- Critical system failures receive immediate attention
- After-hours support available for urgent business-impacting issues
- Remote access for quick resolution when possible
- Escalation procedures for complex technical problems